PART 4

STANDARDS
CHAPTER 2

STANDARDS AND THEIR SPECIFICATION

Service delivery standards

Service delivery standards
28
1
In this Measure “service delivery standard” means a standard that—
a
relates to a service delivery activity, and
b
is intended to promote or facilitate the use of the Welsh language, or to work towards ensuring that the Welsh language is treated no less favourably than the English language, when that activity is carried out.
2
In this section “service delivery activity” means a person—
a
delivering services to another person, or
b
dealing with any other person in connection with delivering services—
i
to that other person, or
ii
to a third person.