Welsh Language (Wales) Measure 2011

(introduced by section 42)

SCHEDULE 9 ACTIVITIES IN RELATION TO WHICH SERVICE DELIVERY STANDARDS MUST BE SPECIFIED

These are the activities referred to in section 42(2)—

• correspondence;

• telephone calls;

• help-lines and call-centres;

• personal meetings;

• public meetings;

• publicity and advertising;

• public exhibitions;

• publications;

• forms;

• websites and online services;

• signage;

• reception of visitors;

• official notices;

• awarding grants;

• awarding contracts;

• raising awareness of Welsh language services that are available.