I110Provision of information about charges
1
A local authority must make arrangements to bring information about the matters referred to in subsection (2) to the attention of persons—
a
who receive a chargeable service; or
b
who may receive such a service.
2
The matters are—
a
the services in respect of which charges are and are not imposed;
b
the standard charges imposed for different types of service (for the meaning of “standard charge”, see section 7(4)); and
c
the operation of sections 4 to 9.
3
The arrangements must—
a
provide for the provision of information in a range of accessible formats (including in writing) about the matters referred to in subsection (2) in response to a request made by a person referred to in subsection (1); and
b
be framed so that any information is provided free of charge.
4
Where a local authority has imposed (or altered) a charge under section 1(1), it must provide the person upon whom the charge is imposed with a statement in writing, and in any other accessible format that the person reasonably requests, which—
a
describes the service, or combination of services, to which the charge relates;
b
sets out the standard charge for the service, or combination of services, in question (for the meaning of “standard charge”, see section 7(4));
c
if the charge imposed in the case of that person is not the standard charge, sets out the charge imposed;
d
explains how the charge was calculated (including details of any means assessment under section 5(1) and how this affected the calculation);
e
describes the person's rights to challenge or complain about the charge or the clarity with which the statement is expressed;
f
contains any other matter which regulations made by the Welsh Ministers require to be included in the statement.
5
A statement under this section must be provided—
a
free of charge; and
b
within twenty one days of the date on which the decision to impose (or alter) the charge was made.