http://www.legislation.gov.uk/eur/2020/1121/chapter/IICommission Implementing Regulation (EU) 2020/1121 of 29 July 2020 on the collection and sharing of user statistics and feedback on the services of the single digital gateway in accordance with Regulation (EU) 2018/1724 of the European Parliament and of the Council (Text with EEA relevance)Commission Implementing Regulation (EU) 2020/1121Commission Implementing Regulation (EU) 2020/1121 of 29 July 2020 on the collection and sharing of user statistics and feedback on the services of the single digital gateway in accordance with Regulation (EU) 2018/1724 of the European Parliament and of the Council (Text with EEA relevance)2020-12-12King's Printer of Acts of Parliamenthttps://webarchive.nationalarchives.gov.uk/eu-exit/https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32020R1121texttext/xmlen2020-07-29 CHAPTER II <Strong>Statistics</Strong> Collection and transmission of statistics relating to information services Article 3 1 All service providers shall collect and transmit for all the webpages providing information on rules and obligations, on procedures and on assistance and problem solving services that are part of the gateway and for which they are responsible, the number of page views within the reporting period broken down into: a the countries from which users are visiting the webpage; b the type of devices used to visit the webpage. 2 The service providers shall ensure that the web data analytics tool used to collect the statistics referred to in paragraph 1, fulfils the technical interoperability requirements listed in Annex II to enable the automatic transmission of statistics to the common data repository. 3 The service providers shall transmit the statistics referred to in paragraph 1, together with the URLs of the webpages to which the statistics relate, to the common data repository once per month through an application programming interface developed by the Commission. 4 An automatic confirmation of a successful transmission or an alert if the transmission was not successful shall be provided to a service provider having attempted to transmit statistics to the common data repository pursuant to paragraph 3. Collection, aggregation and transmission of statistics relating to assistance and problem-solving services Article 4 1 For the purposes of this Chapter, a request for an assistance and problem-solving service means any request submitted through an online form, email or any other communication means. Where the providers of an assistance and problem-solving service or network managers decide that it is not feasible to include statistics on requests received through phone calls, online chats, or visits in person, they shall inform the Commission thereof. 2 Providers of assistance and problem-solving services or network managers shall communicate the number of requests to the common data repository broken down into requests: a from citizens or from businesses; b from users in a cross-border situation or from those in a national situation. The division of requests into categories referred to in point (a) and (b) shall not apply where the service is only offered to one of the two categories of users referred to in points (a) and (b). 3 For the purpose of paragraph 2(b) a user in a cross-border situation means a user in a situation which is not confined in all respects within a single Member State. 4 For the purpose of collecting statistics on the subject matter of specific requests made, the provider of assistance and problem-solving service or a network manager shall provide the Commission with a list of categories for the subject matters, prior to the inclusion of such service in the gateway. 5 The response time shall be calculated from the receipt of the request to the final response or closure of the case, on the same basis as the applicable deadlines to be respected or the average or estimated time required to deliver the service, referred to in Article 11(1)(d) of Regulation (EU) 2018/1724. 6 The response times shall be calculated as an average in calendar days of the response times over a period of 6 months. 7 The statistics shall be collected and aggregated at the level of each individual provider of the assistance and problem-solving service and shall indicate the Member State of the provider of the service. The Commission shall agree on the modalities of transmission of statistics to the common data repository with the provider of the assistance and problem-solving service or with a network manager prior to the inclusion of service in the gateway. 8 The providers of assistance and problem-solving services or the network managers shall transmit the aggregated statistics twice a year. For the period from 1 January to 30 June the aggregated statistics shall be transmitted by 31 August, and for the period from 1 July to 31 December by 28 February of the following year, unless otherwise agreed with the Commission. Access to and storage of statistics Article 5 1 The statistics aggregated and transmitted in accordance with this Chapter shall be kept in the common data repository for a maximum of 3 years from the transmission date. It shall be automatically deleted after this period has lapsed. The deletion shall not apply to the data made available to the public in accordance with Article 24(3), last sentence of Regulation (EU) 2018/1724. 2 The Commission shall ensure that the common dashboard enables the national coordinators, the service providers and the Commission to: a search, sort and filter the data; b visualise the data in graphs and charts; c extract the data in a form of reports and download them.