CHAPTER IIIUser feedback
Article 12Responsibilities
1.
The service providers using alternative user feedback tools shall be responsible for:
(a)
the functioning of their own tools through which they collect user feedback under Regulation (EU) 2018/1724;
(b)
the transfer of the feedback to the common data repository through the interconnection service provided by the Commission, in bulk or in any other form of transfer;
(c)
complying with the technical requirements laid down in this Regulation;
(d)
the security of the national tools collecting and participating in the transmission of the user feedback.
2.
The service providers using the common user feedback tool shall be responsible for the insertion of links to that tool in accordance with this Regulation.
3.
The Commission shall be responsible for:
(a)
the functioning, security and the accessibility of the common user feedback tool;
(b)
the links to the common feedback tool to be included in the Union-level webpages;
(c)
the functioning of the interconnection service referred to in point (b) of paragraph 1;
(d)
maintaining and ensuring the availability of the infrastructure necessary for receiving data transfers.