CHAPTER IIIQUALITY REQUIREMENTS
SECTION 1Quality requirements related to information on rights, obligations and rules, on procedures and on assistance and problem-solving services
F1Article 9Quality of information on rights, obligations and rules
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F1Article 10Quality of information on procedures
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F1Article 11Quality of information on assistance and problem-solving services
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F1Article 12Translation of information
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SECTION 2Requirements related to online procedures
Article 13Cross-border access to online procedures
1.
Member States shall ensure that, where a procedure referred to in point (b) of Article 2(2) and established at national level can be accessed and completed online by non-cross-border users, it can also be accessed and completed online by cross-border users in a non-discriminatory way by means of the same or an alternative technical solution.
2.
Member States shall ensure that, for the procedures referred to in paragraph 1 of this Article, at least the following requirements are met:
(a)
users are able to access the instructions for completing the procedure in an official language of the Union that is broadly understood by the largest possible number of cross-border users, in accordance with Article 12;
(b)
cross-border users are able to submit the required information, including where the structure of such information differs from similar information in the Member State concerned;
(c)
cross-border users are able to identify and authenticate themselves, sign or seal documents electronically, as provided for in Regulation (EU) No 910/2014, in all cases where this is also possible for non-crossborder users;
(d)
cross-border users are able to provide evidence of compliance with applicable requirements and to receive the outcome of the procedures in electronic format in all cases where this is also possible for non-crossborder users;
(e)
where the completion of a procedure requires a payment, users are able to pay any fees online through widely available cross-border payment services, without discrimination based on the place of establishment of the payment service provider, the place of issue of the payment instrument or the location of the payment account within the Union.
3.
Where the procedure does not require electronic identification or authentication, as referred to in point (c) of paragraph 2, and where competent authorities are allowed under applicable national law or administrative practices to accept digitalised copies of non-electronic evidence of identity, such as identity cards or passports, in respect of non-crossborder users, those authorities shall also accept such digitalised copies in respect of cross-border users.
Article 14Technical system for the cross-border automated exchange of evidence and application of the ‘once-only’ principle
1.
For the purpose of the exchange of evidence for the online procedures listed in Annex II to this Regulation and the procedures provided for in Directives 2005/36/EC, 2006/123/EC, 2014/24/EU and 2014/25/EU, a technical system for the automated exchange of evidence between competent authorities in different Member States (‘the technical system’) shall be established by the Commission in cooperation with the Member States.
2.
Where competent authorities lawfully issue, in their own Member State and in an electronic format that allows automated exchange, evidence that is relevant for the online procedures referred to in paragraph 1, they shall also make such evidence available to requesting competent authorities from other Member States in an electronic format that allows automated exchange.
3.
The technical system shall, in particular:
(a)
enable the processing of requests for evidence at the explicit request of the user;
(b)
enable the processing of requests for evidence to be accessed or exchanged;
(c)
allow the transmission of evidence between competent authorities;
(d)
allow the processing of the evidence by the requesting competent authority;
(e)
ensure the confidentiality and integrity of the evidence;
(f)
enable the possibility for the user to preview the evidence to be used by the requesting competent authority and to choose whether or not to proceed with the exchange of evidence;
(g)
ensure an adequate level of interoperability with other relevant systems;
(h)
ensure a high level of security for the transmission and processing of evidence;
(i)
not process evidence beyond what is technically necessary for the exchange of evidence, and then only for the duration necessary for that purpose.
4.
The use of the technical system shall not be obligatory for users and shall only be permitted at their explicit request, unless otherwise provided under Union or national law. The users shall be permitted to submit evidence by means other than the technical system and directly to the requesting competent authority.
5.
The possibility of previewing the evidence, referred to in point (f) of paragraph 3 of this Article shall not be required for procedures where the automated cross-border data exchange without such preview is allowed under applicable Union or national law. That possibility of previewing the evidence shall be without prejudice to the obligation to provide the information under Articles 13 and 14 of Regulation (EU) 2016/679.
6.
Member States shall integrate the fully operational technical system as part of the procedures referred to in paragraph 1.
7.
The competent authorities responsible for the online procedures referred to in paragraph 1 shall, upon an explicit, freely given, specific, informed and unambiguous request of the user concerned, request evidence directly from competent authorities issuing evidence in other Member States through the technical system. The issuing competent authorities referred to in paragraph 2 shall, in accordance with point (e) of paragraph 3, make such evidence available through the same system.
8.
The evidence made available to the requesting competent authority shall be limited to what has been requested and shall only be used by that authority for the purpose of the procedure for which the evidence was exchanged. The evidence exchanged through the technical system shall, for the purposes of the requesting competent authority, be deemed to be authentic.
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10.
Paragraphs 1 to 8 shall not apply to procedures established at Union level which provide for different mechanisms for the exchange of evidence, unless the technical system necessary for the implementation of this Article is integrated into those procedures in accordance with the rules of the Union acts that establish those procedures.
F311.
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Article 15Verification of evidence between Member States
Where the technical system, or other systems for the exchange or verification of evidence between Member States are not available or are not applicable, or where the user does not request the use of the technical system, competent authorities shall cooperate through the Internal Market Information System (IMI) where this is necessary in order to verify the authenticity of evidence that was submitted to one of them in an electronic format by the user for the purpose of an online procedure.
SECTION 3Quality requirements related to assistance and problem-solving services
F4Article 16Quality requirements related to assistance and problem-solving services
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SECTION 4Quality monitoring
F4Article 17Quality monitoring
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