CHAPTER II GATEWAY SERVICES

Article 4 Access to information
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Arts. 1-5 omitted (31.12.2020) by virtue of The Single Digital Gateway Regulation (Revocation) (EU Exit) Regulations 2020 (S.I. 2020/793), regs. 1, 2(a)

Article 5 Access to information not included in Annex I
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Article 6 Procedures to be offered fully online
1. Each Member State shall ensure that users can access and complete any of the procedures listed in Annex II fully online, provided that the relevant procedure has been established in the Member State concerned.
2. The procedures referred to in paragraph 1 shall be considered to be fully online where:
(a) the identification of users, the provision of information and supporting evidence, signature and final submission can all be carried out electronically at a distance, through a service channel which enables users to fulfil the requirements related to the procedure in a user-friendly and structured way;
(b) users are provided with an automatic acknowledgement of receipt, unless the output of the procedure is delivered immediately;
(c) the output of the procedure is delivered electronically, or where necessary to comply with applicable Union or national law, delivered by physical means; and
(d) users are provided with an electronic notification of completion of the procedure.
3. Where, in exceptional cases justified by overriding reasons of public interest in the areas of public security, public health or the fight against fraud, the objective pursued cannot be fully achieved online, Member States may require the user to appear in person before the competent authority as a step in the procedure. In such exceptional cases, Member States shall limit such physical presence to what is strictly necessary and objectively justified and shall ensure that other steps of the procedure can be completed fully online. Member States shall also ensure that physical presence requirements do not result in discrimination against cross-border users.
4. Member States shall notify and explain, through a common repository accessible to the Commission and the other Member States, the grounds on which, and the circumstances in which, physical presence might be required for the procedural steps referred to in paragraph 3, and the grounds on which, and the circumstances in which, physical delivery is necessary, as referred to in point (c) of paragraph 2.
5. This Article shall not prevent Member States from offering users the additional possibility of accessing and completing the procedures referred to in point (b) of Article 2(2) by means other than an online channel, or from contacting users directly.

Article 7 Access to assistance and problem-solving services
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Arts. 7-12 omitted (31.12.2020) by virtue of The Single Digital Gateway Regulation (Revocation) (EU Exit) Regulations 2020 (S.I. 2020/793), regs. 1, 2(b)

Article 8 Quality requirements related to web accessibility
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