PRIIP manufacturers shall provide the following information in the section entitled ‘How can I complain?’ of the key information document, in summary format:

1. (a)

   steps to be followed for lodging a complaint about the product or about the conduct of the PRIIP manufacturer or the person advising on, or selling, the product;

2. (b)

   a link to the relevant website for such complaints;

3. (c)

   an up-to-date postal address and an email address to which such complaints may be submitted.