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Regulation (EU) 2016/589 of the European Parliament and of the CouncilShow full title
Regulation (EU) 2016/589 of the European Parliament and of the Council of 13 April 2016 on a European network of employment services (EURES), workers' access to mobility services and the further integration of labour markets, and amending Regulations (EU) No 492/2011 and (EU) No 1296/2013 (Text with EEA relevance)
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Article 21Principles
1.Member States shall ensure that workers and employers are able to gain access, without undue delay, whether online or offline, to support services at national level.
2.Member States shall support the development of a coordinated approach at national level to support services.
Specific regional and local needs shall be taken into account.
3.Support services for workers and employers as referred to in Article 22, Article 25(1), Article 26 and, where relevant, Article 27 shall be free of charge.
Support services for workers as referred to in Article 23 shall be free of charge.
Support services for employers as referred to in Article 24 may be subject to a fee.
4.Any fee charged for services which the EURES Members and, where relevant, the EURES Partners offer under this chapter shall not be higher than those applicable to other comparable services provided by the EURES Members and Partners. Where applicable, the EURES Members and Partners shall inform workers and employers of any cost involved in a clear and precise manner.
5.The EURES Members and Partners concerned shall clearly indicate to workers and employers the range of support services they provide, where and how those services are accessible and the conditions under which access is provided, using their information channels. That information shall be published on the EURES portal.
6.Without prejudice to Article 11(2), the EURES Members referred to in point (c)(ii) of Article 7(1) and EURES Partners may offer their services only online.
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