The PRIIP manufacturer and the person advising on, or selling, the PRIIP shall establish appropriate procedures and arrangements which ensure that:

1. (a)

   retail investors have an effective way of submitting a complaint against the PRIIP manufacturer;

2. (b)

   retail investors who have submitted a complaint in relation to the key information document receive a substantive reply in a timely and proper manner; and

3. (c)

   effective redress procedures are also available to retail investors in the event of cross-border disputes, in particular where the PRIIP manufacturer is located F1... in a third country.

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Nothing in this Regulation is to be taken as authorising a disclosure of personal data in contravention of Regulation (EU) No 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data or of the Data Protection Act 2018.