CHAPTER V

REQUIREMENTS CONCERNING ACCREDITATION BODIES FOR THE ACCREDITATION OF ETS VERIFIERS

Complaints
Article 61
Where the national accreditation body has received a complaint concerning the verifier from the competent authority, the operator or aircraft operator, or other interested parties, the national accreditation body shall, within a reasonable time:
1. decide on the validity of the complaint;
2. ensure that the verifier concerned is given the opportunity to submit its observations;
3. take appropriate actions to address the complaint;
4. record the complaint and action taken; and
5. respond to the complainant.