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Regulation (EU) No 181/2011 of the European Parliament and of the CouncilShow full title
Regulation (EU) No 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004 (Text with EEA relevance)
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Changes over time for: Article 20
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Regulation (EU) No 181/2011 of the European Parliament and of the Council, Article 20 is up to date with all changes known to be in force on or before 04 February 2026. There are changes that may be brought into force at a future date. Changes that have been made appear in the content and are referenced with annotations.
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Changes and effects yet to be applied to Article 20:
- Art. 3(y) inserted by 2025 c. 24 s. 35(3)
- Art. 16(1A) inserted by 2025 c. 24 s. 35(4)(b)
Changes and effects yet to be applied to the whole legislation item and associated provisions
- Art. 3(y) inserted by 2025 c. 24 s. 35(3)
- Art. 16(1A) inserted by 2025 c. 24 s. 35(4)(b)
Article 20U.K.Information
1.In the event of cancellation or delay in departure of a regular service, passengers departing from terminals shall be informed by the carrier or, where appropriate, the terminal managing body, of the situation as soon as possible and in any event no later than 30 minutes after the scheduled departure time, and of the estimated departure time as soon as this information is available.
2.If passengers miss, according to the timetable, a connecting service due to a cancellation or delay, the carrier or, where appropriate, the terminal managing body, shall make reasonable efforts to inform the passengers concerned of alternative connections.
3.The carrier or, where appropriate, the terminal managing body, shall ensure that disabled persons and persons with reduced mobility receive the information required under paragraphs 1 and 2 in accessible formats.
4.Where feasible, the information required under paragraphs 1 and 2 shall be provided by electronic means to all passengers, including those departing from bus stops, within the time-limit stipulated in paragraph 1, if the passenger has requested this and has provided the necessary contact details to the carrier.
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