This Regulation establishes rules for bus and coach transport as regards the following:
non-discrimination between passengers with regard to transport conditions offered by carriers;
rights of passengers in the event of accidents arising out of the use of the bus or coach resulting in death or personal injury or loss of or damage to luggage;
non-discrimination and mandatory assistance for disabled persons and persons with reduced mobility;
rights of passengers in cases of cancellation or delay;
minimum information to be provided to passengers;
handling of complaints;
general rules on enforcement.