CHAPTER II

TRANSPORT CONTRACT, INFORMATION AND TICKETS

Transport contract
Article 4
Subject to the provisions of this Chapter, the conclusion and performance of a transport contract and the provision of information and tickets shall be governed by the provisions of Title II and Title III of Annex I.

Bicycles
Article 5
Railway undertakings shall enable passengers to bring bicycles on to the train, where appropriate for a fee, if they are easy to handle, if this does not adversely affect the specific rail service, and if the rolling-stock so permits.

Exclusion of waiver and stipulation of limits
Article 6
1
Obligations towards passengers pursuant to this Regulation may not be limited or waived, notably by a derogation or restrictive clause in the transport contract.
2
Railway undertakings may offer contract conditions more favourable for the passenger than the conditions laid down in this Regulation.

Obligation to provide information concerning discontinuation of services
Article 7
Railway undertakings or, where appropriate, competent authorities responsible for a public service railway contract shall make public by appropriate means, and before their implementation, decisions to discontinue services.

Travel information
Article 8
1
Without prejudice to Article 10, railway undertakings and ticket vendors offering transport contracts on behalf of one or more railway undertakings shall provide the passenger, upon request, with at least the information set out in Annex II, Part I in relation to the journeys for which a transport contract is offered by the railway undertaking concerned. Ticket vendors offering transport contracts on their own account, and tour operators, shall provide this information where available.
2
Railway undertakings shall provide the passenger during the journey with at least the information set out in Annex II, Part II.
3
The information referred to in paragraphs 1 and 2 shall be provided in the most appropriate format. Particular attention shall be paid in this regard to the needs of people with auditory and/or visual impairment.

Availability of tickets, through tickets and reservations
Article 9
1
Railway undertakings and ticket vendors shall offer, where available, tickets, through tickets and reservations.
2
Without prejudice to paragraph 4, railway undertakings shall distribute tickets to passengers via at least one of the following points of sale:
a
ticket offices or selling machines;
b
telephone, the Internet or any other widely available information technology;
c
on board trains.
3
Without prejudice to paragraphs 4 and 5, railway undertakings shall distribute tickets for services provided under public service contracts via at least one of the following points of sale:
a
ticket offices or selling machines;
b
on board trains.
4
Railway undertakings shall offer the possibility to obtain tickets for the respective service on board the train, unless this is limited or denied on grounds relating to security or antifraud policy or compulsory train reservation or reasonable commercial grounds.
5
Where there is no ticket office or selling machine in the station of departure, passengers shall be informed at the station:
a
of the possibility of purchasing tickets via telephone or the Internet or on board the train, and of the procedure for such purchase;
b
of the nearest railway station or place at which ticket offices and/or selling machines are available.

Travel information and reservation systems
Article 10
1
In order to provide the information and to issue tickets referred to in this Regulation, railway undertakings and ticket vendors shall make use of CIRSRT, to be established by the procedures referred to in this Article.
2
The NTSN relating to the subsystem ‘telematics applications for passenger services’ (the TAP NTSN) applies for the purposes of this Regulation.
3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4
Railway undertakings shall adapt their CIRSRT according to the requirements set out in the TAP NTSN in accordance with a deployment plan set out in that TSI.
5
Subject to the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) and the Data Protection Act 2018, no railway undertaking or ticket vendor shall disclose personal information on individual bookings to other railway undertakings and/or ticket vendors.
Words in Art. 10(5) substituted (31.12.2020) by The Rail Passengers' Rights and Obligations (Amendment) (EU Exit) Regulations 2018 (S.I. 2018/1165), regs. 1(2), 8(c); 2020 c. 1, Sch. 5 para. 1(1)
Art. 10(2) substituted (31.12.2020) by The Rail Passengers' Rights and Obligations (Amendment) (EU Exit) Regulations 2018 (S.I. 2018/1165), regs. 1(2), 8(a) (as amended by S.I. 2020/318, regs. 1(2)(b), 3(3)(a)); 2020 c. 1, Sch. 5 para. 1(1)
Art. 10(3) omitted (31.12.2020) by virtue of The Rail Passengers' Rights and Obligations (Amendment) (EU Exit) Regulations 2018 (S.I. 2018/1165), regs. 1(2), 8(aa) (as inserted by S.I. 2020/318, regs. 1(2)(b), 3(3)(b)); 2020 c. 1, Sch. 5 para. 1(1)
Words in Art. 10(4) substituted (31.12.2020) by The Rail Passengers' Rights and Obligations (Amendment) (EU Exit) Regulations 2018 (S.I. 2018/1165), regs. 1(2), 8(b) (as amended by S.I. 2020/318, regs. 1(2)(b), 3(3)(c)); 2020 c. 1, Sch. 5 para. 1(1)