Directive (EU) 2019/944 of the European Parliament and of the Council of 5 June 2019 on common rules for the internal market for electricity and amending Directive 2012/27/EU (recast) (Text with EEA relevance) (c. 944)

ANNEX I U.K. MINIMUM REQUIREMENTS FOR BILLING AND BILLING INFORMATION

1. Minimum information to be contained on the bill and in the billing information U.K.

1.1. The following key information shall be prominently displayed to final customers in their bills, distinctly separate from other parts of the bill: U.K.

(a)

the price to be paid and a breakdown of the price where possible, together with a clear statement that all energy sources may also benefit from incentives that were not financed through the levies indicated in the breakdown of the price;

(b)

the date on which payment is due.

1.2. The following key information shall be prominently displayed to final customers in their bills and billing information, distinctly separate from other parts of the bill and billing information: U.K.

(a)

electricity consumption for the billing period;

(b)

the name and contact details of the supplier, including a consumer support hotline and email address;

(c)

the tariff name;

(d)

the end date of the contract, if applicable;

(e)

the information on the availability and benefits of switching;

(f)

the final customer's switching code or unique identification code for the final customer's supply point;

(g)

information on final customers' rights as regards out-of-court dispute settlement, including the contact details of the entity responsible pursuant to Article 26;

(h)

the single point of contact referred to in Article 25;

(i)

a link or reference to where comparison tools referred to in Article 14 can be found.

1.3. Where bills are based on actual consumption or remote reading by the operator, the following information shall be made available to final customers in, with or signposted to within their bills and periodic settlement bills: U.K.

(a)

comparisons of the final customer's current electricity consumption with the final customer's consumption for the same period in the previous year in graphic form;

(b)

contact information for consumer organisations, energy agencies or similar bodies, including website addresses, from which information may be obtained on available energy efficiency improvement measures for energy-using equipment;

(c)

comparisons with an average normalised or benchmarked final customer in the same user category.