CHAPTER V

INFORMATION REQUIREMENTS AND CONDUCT OF BUSINESS RULES

General information provided by the insurance intermediary or insurance undertaking
Article 18
Member States shall ensure that:
1. in good time before the conclusion of an insurance contract, an insurance intermediary makes the following disclosures to customers:
  1. its identity and address and that it is an insurance intermediary;
  2. whether it provides advice about the insurance products sold;
  3. the procedures referred to in Article 14 enabling customers and other interested parties to register complaints about insurance intermediaries and about the out-of-court complaint and redress procedures referred to in Article 15;
  4. the register in which it has been included and the means for verifying that it has been registered; and
  5. whether the intermediary is representing the customer or is acting for and on behalf of the insurance undertaking;
2. in good time before the conclusion of an insurance contract, an insurance undertaking makes the following disclosures to customers:
  1. its identity and address and that it is an insurance undertaking;
  2. whether it provides advice about the insurance products sold;
  3. the procedures referred to in Article 14 enabling customers and other interested parties to register complaints about insurance undertakings and about the out-of-court complaint and redress procedures referred to in Article 15.