Member States shall ensure that:

1. (a)

   in good time before the conclusion of an insurance contract, an insurance intermediary makes the following disclosures to customers:

   1. (i)

      its identity and address and that it is an insurance intermediary;

   2. (ii)

      whether it provides advice about the insurance products sold;

   3. (iii)

      the procedures referred to in Article 14 enabling customers and other interested parties to register complaints about insurance intermediaries and about the out-of-court complaint and redress procedures referred to in Article 15;

   4. (iv)

      the register in which it has been included and the means for verifying that it has been registered; and

   5. (v)

      whether the intermediary is representing the customer or is acting for and on behalf of the insurance undertaking;

2. (b)

   in good time before the conclusion of an insurance contract, an insurance undertaking makes the following disclosures to customers:

   1. (i)

      its identity and address and that it is an insurance undertaking;

   2. (ii)

      whether it provides advice about the insurance products sold;

   3. (iii)

      the procedures referred to in Article 14 enabling customers and other interested parties to register complaints about insurance undertakings and about the out-of-court complaint and redress procedures referred to in Article 15.