ANNEX I

MINIMUM PROFESSIONAL KNOWLEDGE AND COMPETENCE REQUIREMENTS

(as referred to in Article 10(2)
1. Non-life risks classified under classes 1 to 18 in Part A of Annex I to Directive 2009/138/EC:
  1. minimum necessary knowledge of terms and conditions of policies offered, including ancillary risks if covered by such policies;
  2. minimum necessary knowledge of applicable laws governing the distribution of insurance products, such as consumer protection law, relevant tax law and relevant social and labour law;
  3. minimum necessary knowledge of claims handling;
  4. minimum necessary knowledge of complaints handling;
  5. minimum necessary knowledge of assessing customer needs;
  6. minimum necessary knowledge of the insurance market;
  7. minimum necessary knowledge of business ethics standards; and
  8. minimum necessary financial competency.
2. Insurance-based investment products:
  1. minimum necessary knowledge of insurance-based investment products, including terms and conditions and net premiums and, where applicable, guaranteed and non-guaranteed benefits;
  2. minimum necessary knowledge of advantages and disadvantages of different investment options for policyholders;
  3. minimum necessary knowledge of financial risks borne by policyholders;
  4. minimum necessary knowledge of policies covering life risks and other savings products;
  5. minimum necessary knowledge of organisation and benefits guaranteed by the pension system;
  6. minimum necessary knowledge of applicable laws governing the distribution of insurance products, such as consumer protection law and relevant tax law;
  7. minimum necessary knowledge of the insurance market and of the saving products market;
  8. minimum necessary knowledge of complaints handling;
  9. minimum necessary knowledge of assessing customer needs;
  10. conflicts of interest management;
  11. minimum necessary knowledge of business ethics standards; and
  12. minimum necessary financial competency.
3. Life risks classified in Annex II to Directive 2009/138/EC:
  1. minimum necessary knowledge of policies including terms, conditions, the guaranteed benefits and, where applicable, ancillary risks;
  2. minimum necessary knowledge of organisation and benefits guaranteed by the pension system of the relevant Member State;
  3. knowledge of applicable insurance contract law, consumer protection law, data protection law, anti-money laundering law and, where applicable, relevant tax law and relevant social and labour law;
  4. minimum necessary knowledge of the insurance and other relevant financial services markets;
  5. minimum necessary knowledge of complaints handling;
  6. minimum necessary knowledge of assessing consumer needs;
  7. conflicts of interest management;
  8. minimum necessary knowledge of business ethics standards; and
  9. minimum necessary financial competency.