CHAPTER VIIGENERAL PROVISIONS
Article 20Specific obligations of the retailer where the organiser is established outside the European Economic Area
Without prejudice to the second subparagraph of Article 13(1), where the organiser is established outside the European Economic Area, the retailer established in a Member State shall be subject to the obligations laid down for organisers in Chapters IV and V, unless the retailer provides evidence that the organiser complies with those Chapters.
Article 21Liability for booking errors
Member States shall ensure that a trader is liable for any errors due to technical defects in the booking system which are attributable to him and, where the trader has agreed to arrange the booking of a package or of travel services which are part of linked travel arrangements, for the errors made during the booking process.
A trader shall not be liable for booking errors which are attributable to the traveller or which are caused by unavoidable and extraordinary circumstances.
Article 22Right of redress
In cases where an organiser or, in accordance with the second subparagraph of Article 13(1) or Article 20, a retailer pays compensation, grants price reduction or meets the other obligations incumbent on him under this Directive, Member States shall ensure that the organiser or retailer has the right to seek redress from any third parties which contributed to the event triggering compensation, price reduction or other obligations.
Article 23Imperative nature of the Directive
1.
A declaration by an organiser of a package or a trader facilitating a linked travel arrangement that he is acting exclusively as a travel service provider, as an intermediary or in any other capacity, or that a package or a linked travel arrangement does not constitute a package or a linked travel arrangement, shall not absolve that organiser or trader from the obligations imposed on them under this Directive.
2.
Travellers may not waive the rights conferred on them by the national measures transposing this Directive.
3.
Any contractual arrangement or any statement by the traveller which directly or indirectly waives or restricts the rights conferred on travellers pursuant to this Directive or aims to circumvent the application of this Directive shall not be binding on the traveller.
Article 24Enforcement
Member States shall ensure that adequate and effective means exist to ensure compliance with this Directive.
Article 25Penalties
Member States shall lay down the rules on penalties applicable to infringements of national provisions adopted pursuant to this Directive and shall take all measures necessary to ensure that they are implemented. The penalties provided for shall be effective, proportionate and dissuasive.
Article 26Reporting by the Commission and review
By 1 January 2019, the Commission shall submit a report to the European Parliament and to the Council on the provisions of this Directive applying to online bookings made at different points of sale and the qualification of such bookings as packages, linked travel arrangements or stand-alone travel services, and in particular on the definition of package set out in point (b)(v) of point 2 of Article 3 and whether an adjustment or broadening of that definition is appropriate.
By 1 January 2021, the Commission shall submit a general report on the application of this Directive to the European Parliament and to the Council.
The reports referred to in the first and the second paragraphs shall be accompanied, where necessary, by legislative proposals.
Article 27Amendment of Regulation (EC) No 2006/2004 and Directive 2011/83/EU
1.
Point 5 of the Annex to Regulation (EC) No 2006/2004 is replaced by the following:
‘5.
Directive (EU) 2015/2302 of the European Parliament and of the Council21
2.
Point (g) of Article 3(3) of Directive 2011/83/EU is replaced by the following:
‘(g)on packages as defined in point 2 of Article 3 of Directive (EU) 2015/2302 of the European Parliament and of the Council22.
Article 6(7), Article 8(2) and (6) and Articles 19, 21 and 22 of this Directive shall apply mutatis mutandis to packages as defined in point 2 of Article 3 of Directive (EU) 2015/2302 in relation to travellers as defined in point 6 of Article 3 of that Directive.’.