CHAPTER II

BASIC PRINCIPLES AND GUARANTEES

Provision of legal and procedural information free of charge in procedures at first instance
Article 19
1
In the procedures at first instance provided for in Chapter III, Member States shall ensure that, on request, applicants are provided with legal and procedural information free of charge, including, at least, information on the procedure in the light of the applicant’s particular circumstances. In the event of a negative decision on an application at first instance, Member States shall also, on request, provide applicants with information — in addition to that given in accordance with Article 11(2) and Article 12(1)(f) — in order to clarify the reasons for such decision and explain how it can be challenged.
2
The provision of legal and procedural information free of charge shall be subject to the conditions laid down in Article 21.