Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council (Text with EEA relevance) (c. 83)

1. Introductory Text

2. CHAPTER I SUBJECT MATTER, DEFINITIONS AND SCOPE

   1. Article 1. Subject matter

   2. Article 2. Definitions

   3. Article 3. Scope

   4. Article 4. Level of harmonisation

3. CHAPTER II CONSUMER INFORMATION FOR CONTRACTS OTHER THAN DISTANCE OR OFF-PREMISES CONTRACTS

   1. Article 5. Information requirements for contracts other than distance or off-premises contracts

4. CHAPTER III CONSUMER INFORMATION AND RIGHT OF WITHDRAWAL FOR DISTANCE AND OFF-PREMISES CONTRACTS

   1. Article 6. Information requirements for distance and off-premises contracts

   2. Article 7. Formal requirements for off-premises contracts

   3. Article 8. Formal requirements for distance contracts

   4. Article 9. Right of withdrawal

   5. Article 10. Omission of information on the right of withdrawal

   6. Article 11. Exercise of the right of withdrawal

   7. Article 12. Effects of withdrawal

   8. Article 13. Obligations of the trader in the event of withdrawal

   9. Article 14. Obligations of the consumer in the event of withdrawal

   10. Article 15. Effects of the exercise of the right of withdrawal on ancillary contracts

   11. Article 16. Exceptions from the right of withdrawal

5. CHAPTER IV OTHER CONSUMER RIGHTS

   1. Article 17. Scope

   2. Article 18. Delivery

   3. Article 19. Fees for the use of means of payment

   4. Article 20. Passing of risk

   5. Article 21. Communication by telephone

   6. Article 22. Additional payments

6. CHAPTER V GENERAL PROVISIONS

   1. Article 23. Enforcement

   2. Article 24. Penalties

   3. Article 25. Imperative nature of the Directive

   4. Article 26. Information

   5. Article 27. Inertia selling

   6. Article 28. Transposition

   7. Article 29. Reporting requirements

   8. Article 30. Reporting by the Commission and review

7. CHAPTER VI FINAL PROVISIONS

   1. Article 31. Repeals

   2. Article 32. Amendment to Directive 93/13/EEC

   3. Article 33. Amendment to Directive 1999/44/EC

   4. Article 34. Entry into force

   5. Article 35. Addressees

8. 1. ANNEX I

      Information concerning the exercise of the right of withdrawal

      1. A. Model instructions on withdrawal

         1. Right of withdrawal

         2. Effects of withdrawal

      2. B. Model withdrawal form

   2. ANNEX II