Directive 2008/48/EC Of the European Parliament and of the Council of 23 April 2008 on credit agreements for consumers and repealing Council Directive 87/102/EEC (c. 48)

CHAPTER VII IMPLEMENTING MEASURES

Article 24 Out-of-court dispute resolution

1. Member States shall ensure that adequate and effective out-of-court dispute resolution procedures for the settlement of consumer disputes concerning credit agreements are put in place, using existing bodies where appropriate.

2. Member States shall encourage those bodies to cooperate in order to also resolve cross-border disputes concerning credit agreements.