CHAPTER IV

END-USER INTERESTS AND RIGHTS

Contracts
Article 20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Transparency and publication of information
Article 21 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Quality of service
Article 22 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Availability of services
Article 23 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Ensuring equivalence in access and choice for disabled end-users
Article 23a . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Interoperability of consumer digital television equipment
Article 24 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Telephone directory enquiry services
Article 25 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Emergency services and the single European emergency call number
Article 26 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

European telephone access codes
Article 27 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Harmonised numbers for harmonised services of social value, including the missing children hotline number
Article 27a . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Access to numbers and services
Article 28 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Provision of additional facilities
Article 29 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Facilitating change of provider
Article 30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

‘Must carry’ obligations
Article 31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Repealed by Directive (EU) 2018/1972 of the European Parliament and of the Council of 11 December 2018 establishing the European Electronic Communications Code (Recast) (Text with EEA relevance).