CHAPTER I

SCOPE, AIMS AND DEFINITIONS

Subject-matter and scope
Article 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Definitions
Article 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CHAPTER II

UNIVERSAL SERVICE OBLIGATIONS INCLUDING SOCIAL OBLIGATIONS

Availability of universal service
Article 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Provision of access at a fixed location and provision of telephone services
Article 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Directory enquiry services and directories
Article 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Public pay telephones and other publics voice telephony access points
Article 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Measures for disabled end-users
Article 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Designation of undertakings
Article 8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Affordability of tariffs
Article 9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Control of expenditure
Article 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Quality of service of designated undertakings
Article 11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Costing of universal service obligations
Article 12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Financing of universal service obligations
Article 13 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Transparency
Article 14 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Review of the scope of universal service
Article 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CHAPTER III

REGULATORY CONTROLS ON UNDERTAKINGS WITH SIGNIFICANT MARKET POWER IN SPECIFIC RETAIL MARKETS

Review of obligations
Article 16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Regulatory controls on retail services
Article 17 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Regulatory controls on the minimum set of leased lines
Article 18 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Carrier selection and carrier pre-selection
Article 19 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CHAPTER IV

END-USER INTERESTS AND RIGHTS

Contracts
Article 20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Transparency and publication of information
Article 21 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Quality of service
Article 22 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Availability of services
Article 23 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Ensuring equivalence in access and choice for disabled end-users
Article 23a . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Interoperability of consumer digital television equipment
Article 24 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Telephone directory enquiry services
Article 25 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Emergency services and the single European emergency call number
Article 26 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

European telephone access codes
Article 27 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Harmonised numbers for harmonised services of social value, including the missing children hotline number
Article 27a . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Access to numbers and services
Article 28 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Provision of additional facilities
Article 29 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Facilitating change of provider
Article 30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

‘Must carry’ obligations
Article 31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CHAPTER V

GENERAL AND FINAL PROVISIONS

Additional mandatory services
Article 32 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Consultation with interested parties
Article 33 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Out-of-court dispute resolution
Article 34 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Adaptation of annexes
Article 35 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Notification, monitoring and review procedures
Article 36 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Committee procedure
Article 37 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Transposition
Article 38 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Entry into force
Article 39 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Addressees
Article 40 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Repealed by Directive (EU) 2018/1972 of the European Parliament and of the Council of 11 December 2018 establishing the European Electronic Communications Code (Recast) (Text with EEA relevance).