Directive 2002/22/EC of the European Parliament and of the Council of 7 March 2002 on universal service and users' rights relating to electronic communications networks and services (Universal Service Directive) (repealed) (c. 22)

[F1 ANNEX II U.K. INFORMATION TO BE PUBLISHED IN ACCORDANCE WITH ARTICLE 21 (TRANSPARENCY AND PUBLICATION OF INFORMATION)

Textual Amendments

F1 Substituted by Directive 2009/136/EC of the European Parliament and of the Council of 25 November 2009 amending Directive 2002/22/EC on universal service and users’ rights relating to electronic communications networks and services, Directive 2002/58/EC concerning the processing of personal data and the protection of privacy in the electronic communications sector and Regulation (EC) No 2006/2004 on cooperation between national authorities responsible for the enforcement of consumer protection laws (Text with EEA relevance).

The national regulatory authority has a responsibility to ensure that the information in this Annex is published, in accordance with Article 21. It is for the national regulatory authority to decide which information is to be published by the undertakings providing public communications networks and/or publicly available telephone services and which information is to be published by the national regulatory authority itself, so as to ensure that consumers are able to make informed choices. U.K.

1. Name(s) and address(es) of undertaking(s) U.K.

i.e. names and head office addresses of undertakings providing public communications networks and/or publicly available telephone services.

2.

Description of services offered U.K.

2.1. Scope of services offered U.K.

2.2. Standard tariffs indicating the services provided and the content of each tariff element (e.g. charges for access, all types of usage charges, maintenance charges), and including details of standard discounts applied and special and targeted tariff schemes and any additional charges, as well as costs with respect to terminal equipment. U.K.

2.3. Compensation/refund policy, including specific details of any compensation/refund schemes offered. U.K.

2.4. Types of maintenance service offered. U.K.

2.5. Standard contract conditions, including any minimum contractual period, termination of the contract and procedures and direct charges related to the portability of numbers and other identifiers, if relevant. U.K.

3. Dispute settlement mechanisms, including those developed by the undertaking. U.K.

4. Information about rights as regards universal service, including, where appropriate, the facilities and services mentioned in Annex I.] U.K.