In order to achieve the policy objectives, the mandate of the EUSR shall be:
as regards the core of the mandate, to facilitate on behalf of the HR the Belgrade-Pristina Dialogue in close coordination with the Member States, to work on the comprehensive normalisation of relations between Serbia and Kosovo through the conclusion of a legally binding agreement that addresses all outstanding issues between the parties in accordance with international law and contributes to regional stability, and to monitor and assist as necessary the work of the parties on the implementation of past agreements reached within the framework of the EU-Facilitated Dialogue;
additionally, as appropriate, to work on improving good neighbourly relations and reconciliation between partners in the Western Balkans, helping overcome the legacy of the past;
actively to engage in enhancing the Union’s effectiveness and visibility in the Western Balkans through public diplomacy, as well as to communicate and promote Union values and the broader Union agenda for the region, as appropriate, contributing to a broader understanding of and support for issues related to the Union;
to work in a coordinated and coherent manner with all the Union’s efforts and the overall Union policies regarding the region, as well as with Union delegations, Union offices and in particular with other EUSRs in the Western Balkans, and to maintain close contact with the Member States;
to support the work of the HR and the activities of the Union in the region.