Member States shall attach the following conditions to the right of use of harmonised numbers for the provision of harmonised services of social value:

1. (a)

   the service provides information, or assistance, or a reporting tool to citizens, or any combination thereof;

2. (b)

   the service is open to all citizens without any requirement of prior registration;

3. (c)

   the service is not time-limited;

4. (d)

   there is no payment, or payment commitment as a pre-requisite to use the service;

5. (e)

   the following activities are excluded during a call: advertisement, entertainment, marketing and selling, using the call for the future selling of commercial services.

In addition, Member States shall attach specific conditions to the right of use of harmonised numbers as set out in the Annex.