Public Services Ombudsman (Wales) Act 2005 (c. 10)

[F1 PART 2A E+W INVESTIGATION OF COMPLAINTS RELATING TO OTHER PERSONS: SOCIAL CARE AND PALLIATIVE CARE

Textual Amendments

F1 Pts. 2A, 2B inserted (1.11.2014) by Social Services and Well-being (Wales) Act 2014 (anaw 4), s. 199(2), Sch. 3 para. 2 (with Sch. 3 para. 3); S.I. 2014/2718, art. 2(b)

Investigation of complaints E+W

34F Requirements: complaints referred to the Ombudsman E+W

(1) The requirements mentioned in section 34B(5)(b) are that the complaint—

(a) must have been made to the provider to whom it relates—

(i) by a person who would have been entitled under section 34D to make the complaint to the Ombudsman, and

(ii) before the end of the permitted period (within the meaning given by section 34E(2)), and

(b) must be referred to the Ombudsman—

(i) in writing, and

(ii) before the end of the period of 12 months beginning with the day on which the complaint was made to the provider.]