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Digital Markets, Competition and Consumers Act 2024
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Changes to legislation:
Digital Markets, Competition and Consumers Act 2024, Section 294 is up to date with all changes known to be in force on or before 12 August 2026. There are changes that may be brought into force at a future date. Changes that have been made appear in the content and are referenced with annotations.
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Changes and effects yet to be applied to Section 294:
- s. 151(1)(ha) inserted by 2026 c. 18 Sch. 14 para. 32(2)
Changes and effects yet to be applied to the whole Act associated Parts and Chapters:
Whole provisions yet to be inserted into this Act (including any effects on those provisions):
- s. 151(1)(ha) inserted by 2026 c. 18 Sch. 14 para. 32(2)
294Prohibitions relating to charging fees to consumersU.K.
This
adran has no associated
Nodiadau Esboniadol
(1)An accredited ADR provider must not charge the consumer a fee in respect of ADR being carried out (or to be carried out) in relation to a consumer contract—
(a)by the accredited ADR provider, or
(b)by another ADR provider under special ADR arrangements made by the accredited ADR provider,
unless the fee is charged in accordance with provisions for the charging of fees to consumers which meet the conditions in subsection (2).
(2)The conditions are that the provisions in question—
(a)have been made by the accredited ADR provider,
(b)are approved by the Secretary of State for the purposes of this subsection, and
(c)are published in a manner likely to come to the attention of consumers whose consumer contract disputes may be dealt with by the accredited ADR provider.
(3)An ADR provider who carries out (or is to carry out) ADR in relation to a consumer contract dispute under special ADR arrangements must not charge the consumer any fee in respect of carrying out the ADR in question.
Modifications etc. (not altering text)
C1S. 294(2)(b): conferral of functions (6.4.2026) by The Digital Markets, Competition and Consumers Act 2024 (Alternative Dispute Resolution) (Conferral of Functions) Regulations 2026 (S.I. 2026/259), regs. 1(2), 3 (with reg. 4)
Commencement Information
I1S. 294 not in force at Royal Assent, see s. 339(1)
I2S. 294 in force at 6.4.2026 by S.I. 2026/284, regs. 1(2), 2(1)(2) (with regs. 3, 4)
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