40How practitioners deal with complaints: best practice notesS
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Nodiadau Esboniadol
The Commission may issue guidance to the relevant professional organisations or to practitioners as respects how practitioners deal with complaints made to them about—
(a)their professional conduct or the professional services provided by them;
(b)the professional conduct of, or professional services provided by, any of their employees who are practitioners,
and any such guidance may recommend or include recommendations as respects standards for systems by practitioners for dealing with such complaints.