Part 1 – the Scottish Legal Complaints Commission
Section 9: Services complaint: Commission’s duty to investigate and determine
Section 11: Fair and reasonable : matters to be taken into account by Commission
Section 12: Services complaint: notice where not upheld or upheld
Section 15: Complaint appears during mediation or investigation to fall within different category
Section 16: Power to monitor compliance with directions under section 10(2)
Section 18: Power of the Commission to recover certain expenses
Section 20: Enforcement of Commission direction under section 10(2)
Section 24: Investigation under section 23: final report and recommendations
Section 32: Duty of Commission to make rules as to practice and procedure
Section 33: Duty of relevant professional organisations to forward complaints to Commission
Section 35: Services complaints: monitoring, reports, protocols and information sharing
Section 36: Conduct complaints: monitoring, reports, guidance and recommendations
Section 37: Obtaining of information from relevant professional organisations
Section 39: Monitoring effectiveness of guarantee funds etc.
Section 40: How practitioners deal with complaints: best practice notes
Section 41: Power by regulations to amend duties and powers of Commission
Section 43: Restriction upon disclosure of information: Commission
Part 2 – Conduct Complaints: Other Matters
Section 47: Conduct complaints: duty of relevant professional organisations to investigate etc.
Section 50: Power of relevant professional organisations to recover certain expenses
Section 51: Powers in relation to documents and information from third parties
Section 52: Restriction upon disclosure of information: relevant professional organisations
Section 54: Unsatisfactory professional conduct: conveyancing or executry practitioners etc.
Section 55: Report by Commission to Council under section 10(2)(e)
Section 56: Powers to fine and award compensation for professional misconduct etc
Section 67: Register of advice organisations: advice and assistance
Section 68: Scottish Legal Aid Board: grants for certain purposes
Section 70: Further provision in relation to the Fund: advice and assistance
Section 71: Availability of civil legal aid for defamation or verbal injury
Section 73: Availability of legal aid: Judicial Committee of the Privy Council
Section 74: Solicitors employed by the Scottish Legal Aid Board
Section 75: Contributions, and payments out of property recovered
Schedule 2—Further powers of Commission under sections 17 or 37
Schedule 4: Further powers of relevant professional organisations under section 48
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