(1)A tenant, a landlord or the Scottish Ministers may apply to the First-tier Tribunal for a determination that a relevant letting agent has failed to comply with the Letting Agent Code of Practice.
(2)A relevant letting agent is—
(a)in relation to an application by a tenant, a letting agent appointed by the landlord to carry out letting agency work in relation to the house occupied (or to be occupied) by the tenant,
(b)in relation to an application by a landlord, a letting agent appointed by the landlord,
(c)in relation to an application by the Scottish Ministers, any letting agent.
(3)An application under subsection (1) must set out the applicant’s reasons for considering that the letting agent has failed to comply with the code of practice.
(4)No application may be made unless the applicant has notified the letting agent of the breach of the code of practice in question.
(5)The Tribunal may reject an application if it is not satisfied that the letting agent has been given a reasonable time in which to rectify the breach.
(6)Subject to subsection (5), the Tribunal must decide on an application under subsection (1) whether the letting agent has complied with the code of practice.
(7)Where the Tribunal decides that the letting agent has failed to comply, it must by order (a “letting agent enforcement order”) require the letting agent to take such steps as the Tribunal considers necessary to rectify the failure.
(8)A letting agent enforcement order—
(a)must specify the period within which each step must be taken,
(b)may provide that the letting agent must pay to the applicant such compensation as the Tribunal considers appropriate for any loss suffered by the applicant as a result of the failure to comply.
(9)References in this section to—
(a)a tenant include—
(i)a person who has entered into an agreement to let a house, and
(ii)a former tenant,
(b)a landlord include a former landlord.