17Application to homeowner housing panel
(1)A homeowner may apply to the homeowner housing panel for determination of whether a property factor has failed—
(a)to carry out the property factor’s duties,
(b)to ensure compliance with the property factor code of conduct as required by section 14(5) (the “section 14 duty”).
(2)An application under subsection (1) must set out the homeowner’s reasons for considering that the property factor has failed to carry out the property factor’s duties or, as the case may be, to comply with the section 14 duty.
(3)No such application may be made unless––
(a)the homeowner has notified the property factor in writing as to why the homeowner considers that the property factor has failed to carry out the property factor’s duties or, as the case may be, to comply with the section 14 duty, and
(b)the property factor has refused to resolve, or unreasonably delayed in attempting to resolve, the homeowner’s concern.
(4)References in this Act to a failure to carry out a property factor’s duties include references to a failure to carry them out to a reasonable standard.
(5)In this Act, “property factor’s duties” means, in relation to a homeowner—
(a)duties in relation to the management of the common parts of land owned by the homeowner, or
(b)duties in relation to the management or maintenance of land—
(i)adjoining or neighbouring residential property owned by the homeowner, and
(ii)available for use by the homeowner.