http://www.legislation.gov.uk/id/asp/2010/8

http://www.legislation.gov.uk/asp/2010/8/section/97/2010-10-01

Public Services Reform (Scotland) Act 2010

An Act of the Scottish Parliament to make provision for the purpose of simplifying public bodies, including the transfer and delegation of certain functions, the dissolution of certain bodies and provision in relation to the regulation of officers of court; to enable provision to be made for the purpose of improving the exercise of public functions and for removing and reducing burdens resulting from legislation; to make provision for the publication of information on expenditure and certain other matters by certain public bodies; to establish Creative Scotland with functions in relation to the arts and culture and industries and other activity the focus of which is the application of creative skills; to establish Social Care and Social Work Improvement Scotland with scrutiny functions in relation to care services and social work services; to establish Healthcare Improvement Scotland with scrutiny and other functions in relation to services provided under the National Health Service and independent health care services; to amend the Mental Health (Care and Treatment) (Scotland) Act 2003 to make provision in relation to the Mental Welfare Commission for Scotland; to make provision about the exercise of scrutiny functions by certain bodies, including provision in respect of the involvement of users of scrutinised services, co-operation and joint inspections; to amend Part 2 of the Public Finance and Accountability (Scotland) Act 2000 in relation to audit authorities and audit reports and examinations under that Part; to amend the Scottish Public Services Ombudsman Act 2002 to make provision in relation to complaints handling procedures of listed authorities; to amend the Charities and Trustee Investment (Scotland) Act 2005 in relation to the regulation of charities and charity trustees; and for connected purposes.

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Statute Law Database

2024-02-26

Expert Participation

2010-10-01

Public Services Reform (Scotland) Act 2010

Blanket amendment

The Treaty of Lisbon (Changes in Terminology) Order 2011

art. 3

art. 3(2)

art. 3(3)

4(2)

6(4)

(5)

art. 2

Public Services Reform (Scotland) Act 2010

Pt. 5

Ch. 3A

Health and Care (Staffing) (Scotland) Act 2019

s. 12(2)

s. 15(2)

reg. 2(2)

Public Services Reform (Scotland) Act 2010

Pt. 5

Ch. 3A

The Health and Care (Staffing) (Scotland) Act 2019 Amendment Regulations 2023

reg. 3(4)

reg. 1

Part 5Social care and social work: scrutiny and improvement

Chapter 5Miscellaneous

I197Complaints procedure

1

SCSWIS must establish a procedure by which a person, or someone acting on a person's behalf, may make complaints (or other representations) in relation to the exercise of, or failure by it to exercise, any of its functions under this Part in respect of the person.

2

Before establishing a procedure under subsection (1), SCSWIS must consult the Scottish Public Services Ombudsman on its proposals for such a procedure.

3

SCSWIS must keep the procedure so established by it under review and must vary that procedure whenever, after such consultation, it considers it appropriate to do so.

4

SCSWIS must give such publicity to that procedure (including that procedure as varied under subsection (3)) as it considers appropriate and must give a copy of the procedure to any person who requests it.