Part 3Performance of social landlords
Scottish Social Housing Charter
32Standards and outcomes
(1)
Standards and outcomes set out in the Scottish Social Housing Charter may, for example, relate to—
(a)
the housing needs for which social landlords should provide,
(b)
the prevention and alleviation of homelessness, F1, including the associated support that social landlords should provide to tenants whom they have reason to believe have experienced, are experiencing or are at risk of domestic abuse,
(c)
the provision and management of sites for gypsies and travellers, whatever their race or origin,
(d)
the acquisition and disposal of housing accommodation,
(e)
the allocation of housing accommodation,
(f)
the terms of tenancies and the principles upon which levels of rent should be determined,
(g)
the condition and quality of housing accommodation,
(h)
the maintenance and repair of housing accommodation,
(i)
the contribution of registered social landlords and local authority landlords to the amenity of the areas in which housing accommodation is situated,
(j)
the contribution to and promotion of the environmental well-being and regeneration of the areas in which housing accommodation is situated,
(k)
the prevention of harassment or anti-social behaviour,
(l)
the provision of information to the public by registered social landlords on their housing services and governance arrangements,
(m)
the participation of tenants (and bodies representing tenants) in formulating social landlords' proposals concerning the provision of housing services and in reviewing those proposals once formulated,
(n)
the procedures for dealing with tenants' complaints about social landlords and for resolving other disputes between social landlords and their tenants.
(2)
Different standards and outcomes may be set out for different social landlords or for different areas or cases.
F2(3)
In subsection (1)(b), “domestic abuse” means abusive behaviour within the meaning of section 2 of the Domestic Abuse (Protection) (Scotland) Act 2021 (as read with sections 1 and 3 of that Act).