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Part 2SConduct and services complaints etc.: other matters

47Conduct complaints: duty of relevant professional organisations to investigate etc.S

(1)Where a conduct complaint is remitted to a relevant professional organisation under section [F16(2)(a)] or 15(5)(a), the organisation must, subject to section 15(1) and (6), investigate it.

(2)After investigating a conduct complaint, the relevant professional organisation must make a written report to the complainer and the practitioner of—

(a)the facts of the matter as found by the organisation;

(b)what action the organisation proposes to take, or has taken, in the matter.

(3)Each relevant professional organisation must ensure that its procedures for dealing with conduct complaints do not conflict with the duty imposed on it by section 24(4) or (5) in relation to any report sent to it under that section or any direction by the Commission under section 24(6).

(4)In this section and sections 48 to 52, words and expressions have the same meanings as in section 46.