(1)The Commission must make rules as to its practice and procedure and, as soon as practicable after making or varying those rules, publish them and make them available to the public in a form which is readily accessible.
(2)Schedule 3 makes further provision as respects provision which—
(a)must be included;
(b)may in particular be included,
in the rules.
(3)The rules may make different provision for different categories of complaint.
(4)The Commission must keep the rules under review and must vary the provisions of the rules whenever it considers it appropriate to do so.
(5)The Commission must, before making rules or varying the rules, consult with—
(a)the Lord President of the Court of Session;
(b)the Scottish Ministers;
(c)the relevant professional organisations;
(d)such groups of persons representing consumer interests as it considers appropriate,
as to the proposed content of the rules to be made or varied.