27 Approval of customer standards codeS
(1)The [F1Commission] may, after consulting [F2every water services provider and sewerage services provider and] [F3Consumer Scotland], approve a customer standards code submitted under section 26(1) or (3)—
(a)without modifications, or
(b)with such modifications as are agreed by the [F1Commission] and Scottish Water.
(2)Where—
(a)the [F1Commission] is not prepared to give approval under subsection (1)(a), and
(b)Scottish Water does not agree to some or all of the modifications proposed by the [F1Commission] under subsection (1)(b),
the [F1Commission] must send the code (with any modifications to it agreed by the [F1Commission] and Scottish Water) to the Scottish Ministers.
(3)Where 3 months have elapsed since the [F1Commission] has received a customer standards code by virtue of section 26(1) or (3) and the [F1Commission] has neither—
(a)given approval under subsection (1) of this section, nor
(b)sent the scheme to the Scottish Ministers under subsection (2) of this section,
Scottish Water may require the [F1Commission] to send it to the Scottish Ministers.
(4)The Scottish Ministers may, after consulting [F4every water services provider and sewerage services provider and] [F5Consumer Scotland], approve a code sent to them under subsection (2) or (3)—
(a)without modifications or further modifications, or
(b)with such modifications as, after consulting Scottish Water and the [F1Commission] , they think fit.
(5)Where the [F1Commission] approves a customer standards code under subsection (1), the [F1Commission] must send a copy of the code as so approved to the Scottish Ministers.
(6)Where the Scottish Ministers approve a customer standards code under subsection (4), they must send a copy of the code as so approved to the [F1Commission].
Textual Amendments
F1Words in s. 27 substituted (1.7.2005) by Water Services etc. (Scotland) Act 2005 (asp 3), s. 37(2), sch. 5 para. 7(1) (with s. 36); S.S.I. 2005/351, art. 2, sch. 2
F2Words in s. 27(1) inserted (15.8.2011) by Public Services Reform (Scotland) Act 2010 (asp 8), ss. 130(2)(a), 134(7)(8); S.S.I. 2011/278, art. 2(b)
F3Words in s. 27(1) substituted (10.11.2022) by The Consumer Scotland (Transfer of Functions) Regulations 2022 (S.S.I. 2022/296), reg. 1(1), sch. para. 1(4)(a) (with reg. 3)
F4Words in s. 27(4) inserted (15.8.2011) by Public Services Reform (Scotland) Act 2010 (asp 8), ss. 130(2)(b), 134(7)(8); S.S.I. 2011/278, art. 2(b)
F5Words in s. 27(4) substituted (10.11.2022) by The Consumer Scotland (Transfer of Functions) Regulations 2022 (S.S.I. 2022/296), reg. 1(1), sch. para. 1(4)(b) (with reg. 3)