[F16AMatters which may be investigated: healthcare whistleblowingS
(1)The Ombudsman is entitled to investigate the following matters—
(a)whether a body or provider mentioned in subsection (2) has handled a complaint by a whistleblower properly in accordance with the complaints handling procedure described in subsection (3),
(b)any action taken by or on behalf of the body or (as the case may be) the provider in respect of that complaint.
(2)The bodies and providers referred to in subsection (1) are—
(a)any health service body, other than the Scottish Dental Practice Board,
(b)any independent provider,
(c)any family health service provider.
(3)The complaints handling procedure referred to in subsection (1) is the procedure that the body or (as the case may be) the provider is required, by section 16C(2), to ensure complies with a model complaints handling procedure for whistleblowers’ complaints.
(4)In subsection (1)(a), “whistleblower” means a person who, according to the terms of the complaints handling procedure described in subsection (3), is entitled to have a complaint handled in accordance with that procedure.
(5)In connection with any investigation into a matter mentioned in subsection (1), references in this Act to the “person aggrieved” are to the person who made the complaint.
(6)The Ombudsman must not investigate, in an investigation into a matter mentioned in subsection (1), action taken by or on behalf of a family health service provider that was not taken in connection with any family health services provided by that provider.
(7)This section is subject to sections 7 and 8.
(8)For the avoidance of doubt, the action referred to in subsection (1)(b) includes the treatment of any person.]