http://www.legislation.gov.uk/asc/2026/5/section/52Building Safety (Wales) Act 2026enStatute Law Database2026-06-22Expert Participation2026-04-28 PART 1SAFETY OF BUILDINGS CONTAINING TWO OR MORE RESIDENTIAL UNITSCHAPTER 7INFORMATION AND COMPLAINTSComplaintsCategory 2 and category 3 buildings: duty of accountable persons to arrange consideration of complaints 52 1 The Welsh Ministers may by regulations require an accountable person for an occupied category 2 building or an occupied category 3 building to make and give effect to arrangements for the consideration of relevant complaints. 2 In this section, “relevant complaint” means a complaint that relates to— a a building safety risk relating to the building, or b the performance by an accountable person for the building of any duty under this Act or regulations made under it. 3 Regulations under this section may, in particular— a make provision about the arrangements that must be made for the consideration of relevant complaints where there is more than one accountable person for a building; b make provision about when the arrangements required by the regulations must be made; c make provision about the persons by whom, and the way in which, relevant complaints may be made; d make provision about the period within which, and the way in which, a relevant complaint must be considered and dealt with; e enable or require an accountable person for a building to refer a relevant complaint, or any question about whether a complaint is a relevant complaint, to the building safety authority for the building in accordance with the regulations; f require an accountable person to publish information specified in the regulations in relation to arrangements made under the regulations. 4 See section 53 for provision about the investigation of complaints and questions that are referred to a building safety authority in accordance with provision made under subsection (3)(e). S. 52 not in force at Royal Assent, see s. 138(2)