52Category 2 and category 3 buildings: duty of accountable persons to arrange consideration of complaints(1)

The Welsh Ministers may by regulations require an accountable person for an occupied category 2 building or an occupied category 3 building to make and give effect to arrangements for the consideration of relevant complaints.

(2)

In this section, “relevant complaint” means a complaint that relates to—

(a)

a building safety risk relating to the building, or

(b)

the performance by an accountable person for the building of any duty under this Act or regulations made under it.

(3)

Regulations under this section may, in particular—

(a)

make provision about the arrangements that must be made for the consideration of relevant complaints where there is more than one accountable person for a building;

(b)

make provision about when the arrangements required by the regulations must be made;

(c)

make provision about the persons by whom, and the way in which, relevant complaints may be made;

(d)

make provision about the period within which, and the way in which, a relevant complaint must be considered and dealt with;

(e)

enable or require an accountable person for a building to refer a relevant complaint, or any question about whether a complaint is a relevant complaint, to the building safety authority for the building in accordance with the regulations;

(f)

require an accountable person to publish information specified in the regulations in relation to arrangements made under the regulations.

(4)

See section 53 for provision about the investigation of complaints and questions that are referred to a building safety authority in accordance with provision made under subsection (3)(e).