Prospective
(1)The principal accountable person for an occupied category 1 building must establish and operate a system for the investigation of relevant complaints.
(2)In this section, “relevant complaint” means a complaint that relates to—
(a)a building safety risk relating to the building, or
(b)the performance by an accountable person for the building of any duty under this Act or regulations made under it.
(3)The principal accountable person must establish and start to operate the complaints system as soon as possible after the latest of the following events occurs—
(a)the building becomes occupied;
(b)the building becomes a category 1 building;
(c)the person becomes the principal accountable person for the building;
(d)this section comes into force.
(4)The Welsh Ministers may by regulations make provision about the establishment and operation of complaints systems under this section.
(5)The regulations may, in particular—
(a)make provision about the persons by whom, and the way in which, relevant complaints may be made;
(b)make provision about the period within which, and the way in which, a relevant complaint must be considered and dealt with;
(c)enable or require the principal accountable person for a building to refer a relevant complaint, or any question about whether a complaint is a relevant complaint, to the building safety authority for the building in accordance with the regulations;
(d)require a principal accountable person to publish information specified in the regulations in relation to its complaints system.
(6)See section 53 for provision about the investigation of complaints and questions that are referred to a building safety authority in accordance with provision made under subsection (5)(c).
Commencement Information
I1S. 51 not in force at Royal Assent, see s. 138(2)