PART 2 FUNCTIONS OF THE WELSH MINISTERS RELATING TO LOCAL BUS SERVICES

Local bus service contracts

11 Power to make supplementary provision about local bus service contracts

(1) Regulations may make provision about terms that must be included in a local bus service contract.

(2) That provision may relate to any of the following matters (among others)—

(a) punctuality, reliability and safety;

(b) frequency and timing;

(c) routes and areas of operation;

(d) arrangements for determining when passengers are taken up or set down;

(e) embarkation points and disembarkation points;

(f) booking journeys;

(g) record keeping;

(h) vehicles (including facilities to be made available and information to be displayed on vehicles), vehicle emissions, and types of fuel or power;

(i) connections to public passenger transport services and to section 19 services;

(j) passenger journeys involving travel on more than one local bus service, or travel on both a local bus service and public passenger transport services or section 19 services;

(k) ticketing, fares, and how entitlement to travel may be evidenced;

(l) education and training;

(m) interaction with customers, including in connection with customer feedback, and procedures for dealing with complaints and incidents;

(n) compliance with statutory requirements;

(o) incentives for improving the quality of a service;

(p) facilities and amenities to be made available to any person;

(q) payments to any person.

(3) Regulations under subsection (1) may—

(a) set out a standard form for terms that must be included in a local bus service contract;

(b) prescribe circumstances in which that standard form may or must be used in a local bus service contract.