Bus Services (Wales) Act 2026

11 Power to make supplementary provision about local bus service contracts

(1) Regulations may make provision about terms that must be included in a local bus service contract.

(2) That provision may relate to any of the following matters (among others)—

(a) punctuality, reliability and safety;

(b) frequency and timing;

(c) routes and areas of operation;

(d) arrangements for determining when passengers are taken up or set down;

(e) embarkation points and disembarkation points;

(f) booking journeys;

(g) record keeping;

(h) vehicles (including facilities to be made available and information to be displayed on vehicles), vehicle emissions, and types of fuel or power;

(i) connections to public passenger transport services and to section 19 services;

(j) passenger journeys involving travel on more than one local bus service, or travel on both a local bus service and public passenger transport services or section 19 services;

(k) ticketing, fares, and how entitlement to travel may be evidenced;

(l) education and training;

(m) interaction with customers, including in connection with customer feedback, and procedures for dealing with complaints and incidents;

(n) compliance with statutory requirements;

(o) incentives for improving the quality of a service;

(p) facilities and amenities to be made available to any person;

(q) payments to any person.

(3) Regulations under subsection (1) may—

(a) set out a standard form for terms that must be included in a local bus service contract;

(b) prescribe circumstances in which that standard form may or must be used in a local bus service contract.