PART 5

LEARNER PROTECTION, COMPLAINTS PROCEDURES AND LEARNER ENGAGEMENT

Complaints procedures
127
1
The Commission must take such steps as appear to it appropriate to ensure that a relevant tertiary education provider—
a
has in place a procedure for investigating complaints about an act or omission of the provider which are made by persons who are undertaking or have undertaken relevant courses, and
b
takes reasonable steps to make the procedure known to persons undertaking relevant courses.
2
For the meaning of “relevant course” and “relevant tertiary education provider”, see section 126(10).
S. 127 not in force at Royal Assent, see s. 148(2)