PART 3INVESTIGATIONS
Complaints
7Who can complain
(1)
The persons entitled to make a complaint to the Ombudsman under this Part are—
(a)
a member of the public (in this Part referred to as “the person aggrieved”) who claims or claimed to have sustained injustice or hardship in consequence of a matter which the Ombudsman is entitled to investigate under sections 11 to 16,
(b)
a person authorised in writing by the person aggrieved to act on that person's behalf, or
(c)
if the person aggrieved is not capable of authorising such a person (for example because the person aggrieved has died), a person who appears to the Ombudsman to be appropriate to act on behalf of the person aggrieved.
(2)
“Member of the public” means any person other than a listed authority acting in its capacity as such.
(3)
It is for the Ombudsman to determine any question of whether a person is entitled under this section to make a complaint to the Ombudsman.