PART 5INVESTIGATION OF COMPLAINTS RELATING TO OTHER PERSONS: SOCIAL CARE AND PALLIATIVE CARE
Reports about investigations
I157Action following receipt of investigation reports
1
This section applies where the Ombudsman has concluded in an investigation report that any person has sustained injustice or hardship as a result of the matter investigated.
2
The provider to whom the matter relates must consider the report and notify the Ombudsman before the end of the permitted period of—
a
the action the provider has taken or proposes to take in response to the report, and
b
the period before the end of which the provider proposes to take that action (if that action has not already been taken).
3
In subsection (2) “the permitted period” means—
a
the period of one month beginning on the date on which the provider receives the report, or
b
a longer period specified by the Ombudsman in writing (if any).