1Overview
(1)This Part of the Act is an overview of the main provisions of the Act.
(2)Part 2 provides for the continuation of the role of the Ombudsman.
(3)Part 3 makes provision for—
(a)the Ombudsman to investigate listed authorities;
(b)who can make and refer complaints to the Ombudsman;
(c)the matters that may be investigated by the Ombudsman;
(d)the procedures that apply to the Ombudsman’s investigations;
(e)the Ombudsman’s powers to deal with obstruction and contempt;
(f)the Ombudsman to prepare reports of investigations;
(g)the Ombudsman to issue guidance to listed authorities about good administrative practice;
(h)listed authorities to compensate persons aggrieved.
(4)Part 4 makes provision for—
(a)the Ombudsman to publish a statement of principles about the complaints-handling procedures of listed authorities, and the Assembly procedure that applies to the statement of principles;
(b)the Ombudsman to publish model complaints-handling procedures for listed authorities;
(c)requiring a listed authority to comply with a model complaints-handling procedure that applies to the listed authority;
(d)the Ombudsman to declare that the complaints-handling procedure of a listed authority does not comply with the model complaints-handling procedure;
(e)the Ombudsman to promote best practice in relation to complaints-handling.
(5)Part 5 makes provision for—
(a)the Ombudsman to investigate social care providers and palliative care providers;
(b)who can make and refer complaints to the Ombudsman about social care and palliative care;
(c)the social care and palliative care matters that may be investigated by the Ombudsman;
(d)the procedures that apply to the Ombudsman’s investigations into social care and palliative care;
(e)the Ombudsman to prepare reports of investigations into social care and palliative care.
(6)Part 6 makes supplementary provision for—
(a)the Ombudsman to work with other ombudsmen and commissioners etc. in relation to investigations;
(b)the disclosure and protection of information and publications in relation to investigations.
(7)Part 7 makes miscellaneous provision, including adding the Ombudsman to Schedule 6 to the Welsh Language Standards (No. 2) Regulations 2016 and a requirement for the review of the operation of this Act by the Assembly.