PART 1INTRODUCTION

1Overview

1

This Part of the Act is an overview of the main provisions of the Act.

2

Part 2 provides for the continuation of the role of the Ombudsman.

3

Part 3 makes provision for—

a

the Ombudsman to investigate listed authorities;

b

who can make and refer complaints to the Ombudsman;

c

the matters that may be investigated by the Ombudsman;

d

the procedures that apply to the Ombudsman’s investigations;

e

the Ombudsman’s powers to deal with obstruction and contempt;

f

the Ombudsman to prepare reports of investigations;

g

the Ombudsman to issue guidance to listed authorities about good administrative practice;

h

listed authorities to compensate persons aggrieved.

4

Part 4 makes provision for—

a

the Ombudsman to publish a statement of principles about the complaints-handling procedures of listed authorities, and the Assembly procedure that applies to the statement of principles;

b

the Ombudsman to publish model complaints-handling procedures for listed authorities;

c

requiring a listed authority to comply with a model complaints-handling procedure that applies to the listed authority;

d

the Ombudsman to declare that the complaints-handling procedure of a listed authority does not comply with the model complaints-handling procedure;

e

the Ombudsman to promote best practice in relation to complaints-handling.

5

Part 5 makes provision for—

a

the Ombudsman to investigate social care providers and palliative care providers;

b

who can make and refer complaints to the Ombudsman about social care and palliative care;

c

the social care and palliative care matters that may be investigated by the Ombudsman;

d

the procedures that apply to the Ombudsman’s investigations into social care and palliative care;

e

the Ombudsman to prepare reports of investigations into social care and palliative care.

6

Part 6 makes supplementary provision for—

a

the Ombudsman to work with other ombudsmen and commissioners etc. in relation to investigations;

b

the disclosure and protection of information and publications in relation to investigations.

7

Part 7 makes miscellaneous provision, including adding the Ombudsman to Schedule 6 to the Welsh Language Standards (No. 2) Regulations 2016 and a requirement for the review of the operation of this Act by the Assembly.