PART 1INTRODUCTION

1Overview

(1)

This Part of the Act is an overview of the main provisions of the Act.

(2)

Part 2 provides for the continuation of the role of the Ombudsman.

(3)

Part 3 makes provision for—

(a)

the Ombudsman to investigate listed authorities;

(b)

who can make and refer complaints to the Ombudsman;

(c)

the matters that may be investigated by the Ombudsman;

(d)

the procedures that apply to the Ombudsman's investigations;

(e)

the Ombudsman's powers to deal with obstruction and contempt;

(f)

the Ombudsman to prepare reports of investigations;

(g)

the Ombudsman to issue guidance to listed authorities about good administrative practice;

(h)

listed authorities to compensate persons aggrieved.

(4)

Part 4 makes provision for—

(a)

the Ombudsman to publish a statement of principles about the complaints-handling procedures of listed authorities, and the Assembly procedure that applies to the statement of principles;

(b)

the Ombudsman to publish model complaints-handling procedures for listed authorities;

(c)

requiring a listed authority to comply with a model complaints-handling procedure that applies to the listed authority;

(d)

the Ombudsman to declare that the complaints-handling procedure of a listed authority does not comply with the model complaints-handling procedure;

(e)

the Ombudsman to promote best practice in relation to complaints-handling.

(5)

Part 5 makes provision for—

(a)

the Ombudsman to investigate social care providers and palliative care providers;

(b)

who can make and refer complaints to the Ombudsman about social care and palliative care;

(c)

the social care and palliative care matters that may be investigated by the Ombudsman;

(d)

the procedures that apply to the Ombudsman's investigations into social care and palliative care;

(e)

the Ombudsman to prepare reports of investigations into social care and palliative care.

(6)

Part 6 makes supplementary provision for—

(a)

the Ombudsman to work with other ombudsmen and commissioners etc. in relation to investigations;

(b)

the disclosure and protection of information and publications in relation to investigations.

(7)

Part 7 makes miscellaneous provision, including adding the Ombudsman to Schedule 6 to the Welsh Language Standards (No. 2) Regulations 2016 and a requirement for the review of the operation of this Act by the Assembly.